Privacy Policy.

Horizon Print Management ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following personal information when you interact with us:

• Identity & contact: name, job title, employer, email, phone number, business address.
• Enquiry data: the content of messages you send via our contact form or by email.
• Technical data: IP address, browser type, device information, pages visited, referral source.
• Job data: specifications, supplier preferences and any artwork you provide to us in the course of an engagement.

2. How we collect it

We collect personal information directly from you (e.g. when you complete the contact form, email us, call us, or engage us for a project), and indirectly via cookies and analytics tools on our website (see our Cookie Policy).

3. Why we use it

• To respond to enquiries and provide quotes.
• To deliver the services you've engaged us for.
• To maintain our supplier and client relationships.
• To send relevant updates where you've opted in.
• To improve the Site and our service offering.
• To meet our legal and regulatory obligations.

4. Disclosure

We may disclose personal information to:

• Production suppliers in our network where required to deliver a job (under confidentiality obligations).
• Service providers who help operate our business (e.g. hosting, email, analytics).
• Law enforcement or regulatory authorities where legally required.

We do not sell personal information.

5. Storage & security

Personal information is stored on secure servers and within access-controlled systems. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. No system is impenetrable; we encourage you to use strong passwords and protect your account credentials.

6. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information receives an equivalent standard of protection.

7. Access & correction

You can request access to or correction of the personal information we hold about you by emailing sales@horizonprintmanagement.com.au. We will respond within a reasonable period (typically 30 days).

8. Complaints

If you believe we have breached the APPs or mishandled your information, contact us first and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Significant changes will be highlighted on the Site.

10. Contact

Horizon Print Management, Warwick Farm NSW 2170, Australia. Email sales@horizonprintmanagement.com.au or call 1300 377 377.